Why Choose 24 Hour Home Care®?
What makes us different?
Caregiver-Centric Company
We care for our people so that they can care for your people.
Our Caregivers are at the center of everything we do. We invest in providing our Caregivers with the best employer experience through competitive pay at or above the market, comprehensive benefits, bonus opportunities, cultural company events, and flexible work hours. We enrich their professional development through coaching, disease-specific training, and advancement programs.
Personalized Caregiver Matchmaking
Employing over 11,000 caregivers annually, we can promise you that we’ve got options if we don’t get it right the first time.
With a proven success rate of making more matches than misses, we take pride in doing the caregiver search for you. Every caregiver goes through our 24 point screening process, Nationwide and State Background/LiveScan Checks, and onboarding program to ensure they meet our hiring expectations. Our proprietary ACE Match-making system has led us to 12+ years of successful client, caregiver matches.
Effortless Experience™ Customer Service
We are modernizing quality assurance for in-home care.
We understand loyalty is earned by meeting your expectations and the ease of working with us. We’ve partnered with world-class coaches from the Challenger team to train and build industry leaders in customer service based on the Effortless Experience model. When a challenge arises, our customer service team works towards conflict resolution to meet a positive outcome quickly and at a low effort to you.
Expertise You Can Trust
Over the past 12 years, we’ve built our business on trust within our communities and professional relationships.
Over 77% of our current clients are referred to us from hospitals, home health partners, skilled nursing facilities, physicians, and more. Our service and approach receive recognition through awards and accolades such as; Silver 2020 Stevie International Business Award Recipient for our COVID Response, 3x Winner of FORTUNE Best Workplaces for Aging Services, and over 130 individual letters of recommendation from our professional networks.
How we make a difference for our:
Clients
We Place Care at the Center of Everything We Do
Our clients are our family, and through our team of Difference Makers on the Frontline and in our support roles, we have helped thousands of seniors and children with disabilities remain healthy and safe at home. By providing the services and assistance they need to remain independent, we impact people’s lives by making a difference every day.
Since 2008, we have become the premier senior care and disability services by providing a higher level of care across California and Arizona.
We stand out thanks to our:
Caregiver Centricity
Caregiver CentricityOur caregivers are the core of our organization and the best in the business. We invest in providing our caregivers with meaningful employment and offer competitive pay, comprehensive benefits, bonus opportunities, and flexible work hours. We enrich our caregivers’ professional development through coaching, disease-specific training, and advancement programs. By caring for our people, they care for yours.
Quality Assurance of Care
Quality Assurance of CareOur quality assurance of care allows us to consistently provide responsive customer service, trained caregivers, and exceptional non-medical home care services for our clients so they can age in place safely. By conducting frequent surveys and check-ins for both clients and caregivers, we ensure a satisfying experience and peace of mind for both parties. We always consider our clients’ preferences and aim for consistency with our staffing. It’s one of the key ways we offer an Effortless Experience™.
Reputation
ReputationThousands of clients and their loved ones have enjoyed our in-home caregiving services, with many staying on service for multiple years. Team 24 has also been recommended by hundreds of healthcare professionals thanks to our high standards and seamless post-acute care after a discharge. We can’t guarantee perfection. But if we ever fall short, we will always respond and do whatever is within our power to make it right.
Values
ValuesAt 24 Hour Home Care, we own everything we do with courage. Our performance matters, and we are always transparent with our clients because we care. Our team is available around the clock to make sure you or your loved one receives the care they need. As a mission-driven company, we care deeply for our people, clients, and communities and feel fulfilled by driving human connection through experiences.
Personalized Caregiver Matchmaking
Before starting care services, our team interviews each client and their loved ones to ensure we find the best caregiver match possible. With thousands of caregivers available for care services, we do our best to find the individual that is the most compatible. If our senior clients or their family members feel more comfortable with another caregiver by any chance, we are happy to re-evaluate their present situation at no additional charge.
Caregivers
We Are An Award-winning Team of Difference Makers
At 24 Hour Home Care, we call our employees Difference Makers because we share a mutual drive to positively impact as many people as possible. If you are looking for a career that rewards compassion and hard work, you came to the right place.
As one of the premier independently owned and operated home care agencies in the Western U.S., we provide meaningful, steady employment and a supportive and positive culture to our entire staff. 24 Hour Home Care employs all our caregivers, paying their payroll taxes, social security and healthcare payments, and staffing liability. We also adhere to the highest standard of hiring practices, carefully verifying our caregiver’s eligibility to work in the United States and conducting nationwide criminal background checks.
Ronak from our Support Center staff bringing groceries to our members of our caregiver team during the pandemic in 2020.
Mylene on our caregiver
team getting vaccinated.
2020 Team 24 Caregivers of the Year
We stand out as a home care
organization because of our:
Training
Unlike many home care companies, we invest in our caregivers by providing training and career advancement programs. Our caregivers receive the support and resources they need to grow, which allows us to offer a higher standard of care to our clients. Every caregiver at 24 Hour Home Care® receives the following:
- Exclusive Fall Prevention Trainings
- Whole 24™ Diagnosis-Specific Nutrition
- Industry-Leading Alzheimer’s & Dementia Training
- American Red Cross PREPAREU-Trained Caregivers
- 24Transitions: Transitional Care Training
Employee Benefits
24 Hour Home Care® is proud to offer competitive pay, benefits, and hours. In addition to consistent staffing, our caregivers enjoy several employee perks & discounts and access to our Healthy24 program to promote health and well-being. Some of the benefits our caregivers enjoy include:
- Paid Sick Leave (PSL)
- Corporate partner discounts
- 401(k) Retirement Savings Plan
- Credit Union Partnerships
- Health Insurance Plans
- Fitness discounts
- FREE One-Year Membership to the Calm Mindfulness App
Culture
24 Hour Home Care® is Great Place to Work-Certified thanks to our diverse, inclusive, and friendly work environment. We have built a strong reputation over the years by making sure our caregivers are fulfilled, happy, and rewarded. We recognize our caregivers year-round for their achievements and commitment to making a difference. Whether it’s with surprise care packages or company events, we always stay connected and aligned on our mission to positively impact people’s lives.
Partners
We are the preferred care continuum partner
24 Hour Home Care® prides itself on serving as a trusted partner to our community and affiliate partners. We provide a reliable solution for their patients and are an easy choice during the discharge and referral process. By being responsive, trustworthy, and pleasant to work with—we have established ourselves as the best choice for safe in-home care. Our team continually rolls out innovative programs and solutions to make the lives of our partners, clients, and the community at large easier.
When partnering with 24 Hour Home Care®, you can expect responsive, attentive service from around-the-clock representatives and safe, high-quality care. Thanks to our rigorous screening process and industry-leading caregiver training, our partners feel confident referring their patients to receive a higher level of post-acute care.
Gavin Ward, Director of Strategic Partnerships, at our Sales Summit in Santa Barbara with HonorHealth’s Marie, Mission Healthcare’s Damien, and Beach Cities Health District’s Melissa.
Zach & Joey representing
24 Hour Home Care®
at a local job fair.
We stand out thanks to our:
Proprietary ACE Match-making system
With 12+ years of successful client, caregiver matches, our partners value our consistency and attention to detail. Each client’s preferences are considered before they are paired with a caregiver that can best accommodate their unique care plan in the comfort of their home. We perform consistent check-ins to ensure the match is still a good fit and revaluate any pairings that could be improved.
Innovative Programs
- GrubWith24: Our partnership with Grubhub gives isolated seniors access to on-demand food delivery from hundreds of local restaurants without the added stress of ordering online. Seniors can enjoy contact-free delivery and discounted rates during the pandemic all without the need for a smartphone or Grubhub account.
- Affiliate Partner Program: Over 50 partners have enjoyed the benefits of our Affiliate Partner Program, and our network continues to grow. Recommend Clients. Place for Better Outcomes. Earn Royalties. Contact us today to sign up!
Scale and Reach
24 Hour Home Care® combines the reach and resources of a nationwide home care company with the culture and personal touch of a neighborhood business. On average employing 10,000 caregivers a year and with 23 locations across California, Arizona, and Texas, we offer our partners a reliable staff of caregivers and an expansive network of services.
Meeting You Across the Care Continuum
Unlike some home care companies, we work with various funding sources to help make in-home care more affordable. Did you know that approximately 20% of 24 Hour Home Care’s® clients have care paid for by another entity? We accept various Medicare Advantage Plans and work closely with our partners to provide industry education. 24 Hour Home Care® now also partners with SCAN & CareMore, a subsidiary of Anthem, for Transitional, Respite, & Ongoing Care.
Funding Sources
We pride ourselves on the strong connections we have built across the care continuum. Our partners are diverse, and we work with representatives from various organizations to impact as many people as possible. We have established dozens of successful partnerships with a variety of organizations in health care such as:
- Hospitals
- SNFs (Skilled Nursing Facilities)
- Assisted Living Facilities
- Senior Homes
- Home Health Organizations