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Frequently Asked Questions

Searching for a home care provider that is the right fit for your loved one is no easy task. The first step to your search is learning how to evaluate your options. We have compiled a list of important questions to ask a home care provider to help you determine which provider may be the best for you and your loved one.

How quickly can you have a caregiver to my residence?

At times, the need for a Caregiver may be unexpected and urgent. Our 2-Hour Rapid Response Guarantee ensures a member of our team will meet you in person within two hours of your initial request, and a qualified Caregiver will be at your home within three hours. Some restrictions may apply.

How do you supervise your Caregivers?

24 Hour Home Care uses an advanced Real Time Caregiver Monitoring System that requires our Caregivers to clock in and out through the telephone; thus allowing us to effectively track hours and confirm attendance in real time. To ensure utmost client satisfaction, our system will immediately notify us if a Caregiver has not clocked in or out as scheduled. In addition, 24 Hour Home Care conducts routine nurse supervisory visits and random management quality assurance check-ins so our clients receive the best possible in home care.

What are some of things you do for my community?

24 Hour Home Care understands the importance of giving back to the community we work and live in. That is why we are committed to making a positive impact by holding charity events, donating, and volunteering. Some of our efforts include contributions of proceeds to a charity of your choice, hosting community events, and community philanthropy. 

Do you offer a free in-home consultation, 7 days per week?

Some home care companies may have limitations, especially on the weekend. 24 Hour Home Care is available for a free in-home consultation 7 days per week and if there is an urgent need, we have a 2-Hour Rapid Response Guarantee to respond and help you or your loved one. 

Do you offer diagnosis-specific care and/or diagnosis-specific meal planning and preparation?

We understands the needs of our clients differ from each other, especially when loved ones are faced with specific diseases. We provide training for our caregivers, including the ability to care for our clients who have specific diagnosis-specific needs. We also created and published Whole 24™ Volume 1 and Volume 2, which is a diagnosis-specific meal preparation and nutrition guidebook. This resource enables our caregivers to provide customized meal plans and support depending on our clients needs. 

Is your company available 24/7, every day of the year?

Some home care companies are not available during specific holidays or after-hours. 24 Hour Home Care offers live, 24 hour accessibility, meaning you have access to a live care coordinator 24 hours a day, 7 days a week to address your needs. We are also always open on any holiday and we never close our doors to help families who depend on us.

Is your company certified by CAHSAH, the California Association of Health Services at Home?

CAHSAH is a nonprofit association representing California's home care providers. Established in 1966, CAHSAH is one of the oldest and largest state home care associations with a long tradition of service dedicated to promoting quality home care and enhancing the effectiveness of the home care industry. 24 Hour Home Care is a certfied home care provider with CAHSAH.

Can you provide me three professional references letters and may I contact them?

Word of mouth and a referral from others is one of the ways to research a home care company. 24 Hour Home Care publishes many of the letters from our partners and can also provide additional information if necessary. 

Where is your company located? Is there an actual office space or just a virtual address?

Some home care companies operate out of a central office and do not have a physical presence in your community. 24 Hour Home Care has a physical office and staff in each territory we operate. Check out our locations here

What awards or recognition has your company received for the service that you provide?

24 Hour Home Care is very proud to have been recognized for our achievemnts in providing the most premium care to our clients, ensuring quality and high standards are met for every situation. Learn more about the various awards and recognition we have received here.

Are your caregivers W-2 employees of your company, or will we be considered the employer of the caregiver?

Many home care companies will not fully employ their caregivers, utilizing them as independent contractors. If you are hiring a caregiver from a registry or privately, you might end up becoming their employer, which increases your responsibility and risk. All caregivers at 24 Hour Home Care are fully employed with the company as a W-2 employee. 24 Hour Home Care manages and monitors the caregiver throughout their tenure with the company. Learn more about different risks involved in hiring a private or registry caregiver as well as the benefits of hiring a caregiver through an agency, such as 24 Hour Home Care. 

Are your caregivers covered by insurance? Can you provide a copy of your liability, fidelity bonding and worker's compensation insurance?

24 Hour Home Care caregivers are bonded and insured, adding another layer of peace of mind for families who utilize our services. Learn more about our 24 Point Screening Process, insurance, certification and more here

How do you screen your caregivers? Do you perform a nationwide criminal background check and any other screening?

At 24 Hour Home Care, we select Caregivers who are passionate about providing in home care to those in need on a daily basis. We thoroughly screen our experienced staff of Home Health Aides, Certified Nursing Assistants, Licensed Vocational Nurses, and professional Caregivers with our 24-Point Screening Process. With our Caregiver Compatibility Guarantee, we take into consideration 5 dimensions of compatibility because we understand that choosing the right Caregiver to care for you or your loved one is an important decision.

What types of training do you provide your caregivers? Are they trained for specific diagnosis, fall prevention or Alzheimer's and Dementia care?

Not only are caregivers thoroughly screened and complete a rigorous interview process, they are also trained before they enter a home to care for those we serve. We have collaborated with various organizations, such as the American Red Cross and Alzheimer's of Greater LA, to create Signature Specialty Training for various topics including fall prevention, alzheimer's and dementia, diagnosis-specific nutrition planning, emergency and disaster preparedness and achieving care goals. 

24 Hour Home Care IS THE LEADER


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What They Say


The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our Caregivers. We make certain to find and provide our senior clients with the industry’s best caretakers so that have a positive in-home care experience. We submit all of our Caregivers through nation-wide background checks, assessment tests, and verify multiple references. All of our Caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one’s home and well-being with our company, things we take more than just seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, we strive to exceed employee satisfaction. We want all of our Caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!

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(800) 522-1516

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So that you and your loved one can experience the 24 Hour Home Care® difference!