Salesforce Field Service Mobile App for Agency Caregivers

This app is for Agency Caregivers. Meaning, if you were hired by 24 Hour Home Care and assigned a family to work with, this is the correct page for you. If a family chose you to be their caregiver, please click here.

How to Download and Login to the Mobile App

Follow these easy instructions to download and login to the app:

  1. Download the Salesforce Field Service Mobile App: Click the links below to download the Salesforce Field Service mobile app for Android or Apple devices.
    • Apple Store
    • Google Play Store
  2. Login to your account: After the Salesforce Field Service mobile app has been downloaded, log in using your email as the username and your temporary password.
  3. Set-Up New Password: Your temporary password is your last name with the first letter capitalized and the last 4 digits of your primary phone number. For example: If your name is John Doe and your primary phone number is 310-111-2222 then your password would be Doe2222.

Click the video to see step by step instructions for how to download and login to the Salesforce Mobile App for Agency Caregivers.

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Agency Caregivers: How to Reset Your Password

Click the video to see step-by-step instructions for how to reset your password for agency caregivers.

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Agency Caregivers: How to Clock In

Click the video to see step-by-step instructions for how to clock in on the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: How to Clock Out

Click the video to see step-by-step instructions for how to clock out of the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Adjusting Time

Click the video to see step-by-step instructions for how to adjust time in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: How to Schedule an Appointment

Click the video to see step-by-step instructions for how to schedule an appointment in the Salesforce Field Service Mobile app for agency caregivers.

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Agency Caregivers: Canceling A Shift

Click the video to see step-by-step instructions for how to cancel a shift in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Review Timesheets

Click the video to see step-by-step instructions for how to review your timesheets in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Care Plans

Click the video to see step-by-step instructions for how to review your client's care plans in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Personal Preferences

Click the video to see step-by-step instructions for how to update your personal preferences in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Request Time Off

Click the video to see step-by-step instructions for how you can mark yourself as unavailable in the Salesforce Field Service mobile app.  Please note this is not for Paid Time Off.

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Agency Caregivers: View Notifications

Click the video to see step-by-step instructions for how to view your notifications in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Hours of Availability

Click the video to see step-by-step instructions for how to modify or update your hours of availability in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Urgent Shift Request

Click the video to see step-by-step instructions for how to see and respond to urgent shift requests in the Salesforce Field Service Mobile App for agency caregivers.

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Agency Caregivers: Reporting an Incident

Click the video to see step-by-step instructions for how to report a workplace incident in the Salesforce Field Service Mobile App for agency caregivers.

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