This app is for Agency Caregivers. Meaning, if you were hired by 24 Hour Home Care and assigned a family to work with, this is the correct page for you. If a family chose you to be their caregiver, please click here.

Follow these easy instructions to download and login to the app:

1. Download the Field Service Mobile App: Click the links below to download the Salesforce Field Service mobile app for Android or Apple devices.
   • Apple Store
   • Google Play Store
   
2. Login to your account: After the Field Service mobile app has been downloaded, log in using your email as the username and your temporary password.
3. Set-Up New Password: Your temporary password is your last name with the first letter capitalized and the last 4 digits of your primary phone number. For example: If your name is John Doe and your primary phone number is 310-111-2222 then your password would be Doe2222.

Click the video to see step by step instructions for how to download and login to the Field Service Mobile App for Agency Caregivers.

Click the video to see step-by-step instructions for how update your app for agency caregivers.

Click the video to see step-by-step instructions for how to reset your password for agency caregivers.

Click the video to see step-by-step instructions for how to clock in on the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to clock out of the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to adjust time in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to schedule an appointment in the Field Service Mobile app for agency caregivers.

Click the video to see step-by-step instructions for how to cancel a shift in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to review your timesheets in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to review your client's care plans in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to update your personal preferences in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how you can mark yourself as unavailable in the Field Service mobile app.  Please note this is not for Paid Time Off.

Click the video to see step-by-step instructions for how to view your notifications in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to modify or update your hours of availability in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to see and respond to urgent shift requests in the Field Service Mobile App for agency caregivers.

Click the video to see step-by-step instructions for how to report a workplace incident in the Field Service Mobile App for agency caregivers.