(updated July, 2021)
Information We Collect
We collect both Personal Information and non-personally identifiable information through the Site in order to help us to learn more about how our visitors use the Site, to measure areas of interest, and to provide our users with important information on our services. Collection of information allows us to build features and functionality that will enhance your experience. You are not obligated to provide us with Personal Information in order to use the Site. However, we do require that you accept and provide certain Personal Information in order to send us inquiries, to receive newsletters and other special offers. We collect non-personally identifiable information through the use of General Tracking Information and Click Path Tracking (cookie technology) described below.
Collection of Non-Personally Identifiable Information
1. General Tracking Information
Personal Information is information that is about an identifiable individual. Generally speaking, Personal Information does not include: a) anonymous or aggregated information that does not allow an individual to be identified; or b) information regarding companies and other “legal persons.”
2. General Tracking Information
We keep track of the pages visited by each user. Our web server automatically collects some information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you request) can be sent to you. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our Site by making it more responsive to the needs and preferences of our users. This information does not identify you personally.
3. Click Path Tracking
Technologies such as cookies, beacons, tags and scripts are used by 24 Hour Home Care, our marketing, testing and quality assurance partners, and/or our analytics, information technology and web monitoring service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use local storage (“LS”) also referred to as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your web browsing activity use local storage to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.
4. Use of Non-Personally Identifiable Information
We may share non-personally identifiable information in the aggregated form with third parties who are providing research services that, in turn, will help to enhance the experiences of our clients. These third parties may publish the results of these research findings (e.g., in academic environments).
Collection of Personal Information
1. What we do with the Personal Information We Collect
We collect Personal Information from you in order to learn more about how you use the Site; to measure areas of interest in our services we provide(s); to understand the needs of our and our customers; to provide you with better service; and to help us with internal record keeping. If you register or use the “chat” feature on our Site, the information you provide through your registration, or as part of the chat feature, may be used by 24 Hour Home Care, for gathering business intelligence about or performing data analytics and may be compiled as part of our internal database system. In addition, we may send correspondence to or contact you using the e-mail, street address and/or phone number you provide to us when registering on our Site or which you provide to us through the Site. These communications may include, but are not limited to, newsletters, promotional offers, information on new features and services that we provide, employment opportunities, Site updates, responses to your e-mails, inquiries, comments and opinions, surveys, and technical support. In certain instances you will have an opportunity to limit these uses at the time your Personal Information is collected. You also may limit the contacts you receive by following the contact us information.
We will retain and use your information for as necessary to fulfill the purposes for which it was collected or as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
2. Sharing of Personal Information
We may also provide your Personal Information to or allow access to your Personal Information by companies that provide services to help us with our/its business activities, such as offering customer service, assessing quality and customer satisfaction, enabling website features, or assisting with hiring of employees. These companies are authorized to use your Personal Information only as necessary to provide these services.
You may choose to have your name taken off of our registration list, cease receiving correspondence or newsletters from us, limit our sharing of Personal Information with third parties who may offer services to you, or update or delete the Personal Information that you have provided to us via one of the following methods:
- Using the opt-out option in e-mails you receive from us;
- Sending us an e-mail at: firstname.lastname@example.org
- Writing to us at: 200 North Pacific Coast Highway Suite 300, El Segundo CA 90245
We will respond to your request within 30 days.
24 Hour Home Care
200 North Pacific Coast Highway Suite 300, El Segundo CA 90245