24hr Home Care

Living up to our name, 24Hr HomeCare is available 24 hours a day, 7 days a week, 365 days a year. Outside of office hours, we forward our phone lines to a mobile phone so you can speak with a live person from our office any time or day to answer any questions or help with any emergencies. There are many in home care la providers that have an on-call service but many use an operating system or answering machine that would only be able to take a message for you.

24Hr HomeCare also prides itself on having one of the fastest response times in the los angeles in home care industry. If your need for a caregiver is urgent, we guarantee to have a quality caregiver out to your residence within four hours or less. For whatever reason your caregiver does not arrive within 4 hours of your initial request, we will provide your next day of service for free. This is our commitment to you and an example of our legendary customer service.

To monitor our caregivers’ attendance and punctuality, 24Hr HomeCare has invested in a state of the art real-time telephony monitoring system. When your caregiver starts a shift, they are required to use your home phone to call a toll-free number (at no charge to you) to clock in. They will be prompted to press one to clock in and/or two to clock out. Your home phone is synced into our scheduling software and reflects exactly the minute when the caregiver clocks in from your home phone. If your caregiver does not clock in from your home phone within 15 minutes of a scheduled shift, the office will get an email alert from our scheduling software stating that your caregiver has not clocked in from your phone. We can then call your caregiver immediately to see what has happened. This takes a proactive approach to make sure that your loved one’s caregiver will be there and be there on time. It also allows us to track your caregiver’s hours to the exact minute to ensure accurate billing on your invoice.

In addition, the care giver must have at least a year of experience as a care giver, two professional references in the healthcare field, valid CPR certification, a physical examination from their doctor, and a current negative TB testing. The caregiver will also be screened through a motor vehicle report check through the California Department of Motor Vehicles to ensure that the caregiver is an experienced and safe driver. Finally, your caregiver will go through a full day of orientation in our office. They will be working with our human resources director and Account Manager on our company expectations, homecare etiquette, dealing with different types of medical conditions, working out situational role plays, and going over our company policy and procedures,

All of our caregiver are also licensed, bonded, and insured. This means that we take care of all the liability in hiring a caregiver. Whether it’s theft, damaged property, or caregiver negligence, 24Hr HomeCare caregiver pacific palisades will assume the liability and ultimately provide you and your loved one the ultimate peace of mind. Your caregiver will also be covered through worker’s compensation insurance which protects you if your caregiver gets injured on the job. Their medical costs will be covered by our worker’s compensation insurance. If you hired a caregiver privately or under the table you would assume the responsibility as their employer.

24Hr HomeCare care giver south bay handles all payments to your caregiver which also includes taking out employment, social security, and disability taxes. You and your loved one does not have to worry about any direct payment to your caregiver. We also do not allow gratuity or tipping to our caregivers so please do not feel obligated to do so. But don’t worry your caregiver is recognized in other ways by 24Hr Homecare. We have numerous programs that award our caregivers for great performance and allow us to retain our most qualified staff.