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Traits of a Professional In-Home Care Provider

Traits of a Professional In-Home Care Provider

There are certain traits that make a doctor trustworthy and reliable. For example, you wouldn’t trust a physician without a license to diagnose and treat you. You probably wouldn’t even consider seeing them. Just as it’s important that doctors have the qualifications needed to examine you medically, there are certain signs that certain in-home care providers are more reliable and professional than others. To determine whether or not your in-home care services in Fullerton are up to par, here are a few things to look for.

Qualifications and Certifications

No matter how respectful and knowledgeable your in-home care agency seems, if they aren’t qualified, they shouldn’t be assisting your loved one. Whether you hire them for companionship, dementia care, or to handle the dietary needs of your loved one, they should be properly trained. In some cases, that training should also accompany a degree or specialized training. No matter what services are being provided, a professional home care company only allows fully licenced staff members to handle their patients.

Coordination with Health Care Professionals

A good home care company provides adequate senior care to their patients. A great home company coordinates with the patient’s medical records to ensure that every need is met. Instead of creating a treatment plan on their own, a professional home care company consults with everyone involved in caring for your senior loved one. Whether it is with case managers, medical officers, or family members, a great home care company collaborates with multiple parties.

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No matter how much care a client needs, they still deserve respect. A professional home care provider knows how to provide assistance while still respecting a client’s boundaries. This includes refraining from discussing confidential information with unauthorized family members or friends. It’s also small things like knocking before opening a closed door and allowing a patient to perform as many tasks on their own as possible.

Respect is one of the biggest things you should look for when searching for a professional home care provider. Your loved one deserves to have some sense of control over their life and they should still be allowed to make choices. Instead of talking down to or being disrespectful of a patient’s choices, a good care provider listens to concerns, questions, and decisions.


There’s a reason you’re reaching out for help. Chances are you’ve been the sole care provider for your loved one for quite some time and you’ve reached a breaking point. After careful consideration, you’ve decided that a home care agency is the best choice. Now, you’re trusting a service to show up and administer the care needed to someone who means the world to you. For this reason, reliability is key. A company that doesn’t show up when they’re supposed to and doesn’t follow through is simply wasting your time. Plus, they pose a danger to your loved one. An unreliable home care provider could set back the healing process or cause mistrust to grow between the client and future caregivers. Choose a company that is reliable by verifying references and checking out reviews before hiring them.


Dealing with health issues is enough to make anyone a bit depressed. Elderly patients sometimes tend to struggle with the effects of aging. If the company you hire to help them through this difficult time isn’t upbeat and positive, it will only exacerbate the situation. You need a home care service provider that does more than just attend to the health needs of your loved one. You also need them to boost morale and provide a ray of sunshine in that person’s life.

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Just because you’re no longer the sole care provider for your loved one doesn’t mean you should be left in the dark. A professional home care provider strives to keep family members in the loop. Whether it’s making decisions or simply giving updates, transparency is important. However, keep in mind that only authorized family members will be given medical information as per privacy laws.

While hiring an in-home care provider in Fullerton is important, it’s more important to find one that upholds all of the values that you hold dear. By hiring a service that contains these traits, you can rest assured that your loved one will be treated with respect and dignity, no matter what their healthcare needs may be.

24 Hour Home Care IS THE LEADER


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Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


Reach out to your local 24 Hour Home Care® representative to receive a free in-home consultation today!

So that you and your loved one can experience the 24 Hour Home Care® difference!