Discover how 24 Home Care is delivering S.A.F.E.R. care during the COVID-19 pandemic

Click to learn more

Things to Consider While Selecting a Home Care Agency

Things to Consider While Selecting a Home Care Agency

You wouldn’t trust just any physician with your health. That’s why you’ve spent hours researching the best general doctor. But have you given the same thought to the in-home health providers for your loved one? Many people assume all home care in Berkeley is the same. While the services provided may be similar, the quality of service varies drastically from one company to another. When your loved one begins exhibiting signs that they need increased care and assistance, selecting an in-home health agency is a great way to give them the medical help they need within the comfort of your own home. To ensure that you find the very best home care in Danville for your loved one, there are a few qualities to look for when hiring a provider.

References and Reviews

It’s important to vet your prospective in-home care providers just as you would your general physician. To begin, ask for references from friends and family members who may have used a home health care company in the past. Compound a list with the names of the companies recommended. From there, visit each company’s website and read patient’s testimonials. This will give you a good idea of the experience and qualifications of every company you consider. You can also verify an in-home care company’s reputation by checking reviews on a third-party website or with the Better Business Bureau. Steer clear of any home care agencies with less-than-stellar review grades or who have unresolved issues on their records. Your loved one only deserves the best.

Backup Care Options and Procedures

Your loved one should be assigned more than one caregiver to provide for their needs. After all, no single caregiver can handle providing assistance continuously, especially if the one that you love needs around the clock care. Because of this, the companies that you consider need to have some sort of replacement procedure in place. These procedures need to cover work-hour limitations and the vacations of their staff. Without these processes, your loved one could be left without the health care that they need. The fluidity of shift changes and substitute caregivers should be seamless. If you’re not comfortable with the type of process your prospective company has in place, don’t trust them with your loved one. It’s important that your chosen company is consistent, reliable, and honest. They should be staffed and have the capability to provide your loved one with attention that they need, even if that requires multiple caregivers each day.

Seniors 2

Certifications and Licenses

The professionals that handle the care of your loved one should be properly trained. While not every member of the staff of your chosen home care agency needs a degree or certification, the ones administering assistance to patients do. Medical treatments should only be administered by registered nurses or nursing assistants with the proper training and certifications. Before hiring a company, ensure that each staff member is licensed to assist your loved one. The home care agency itself should also be licensed with the state and have provided the necessary training to its staff members.

Seniors 3

Services and Quality of Care

No two patients are alike. Each one requires specialized care tailored to their needs. The home care agency that you choose should work closely with your loved one’s physicians to create a treatment plan that’s most beneficial to them. The company needs to have the resources available to provide the treatments recommended. Not only should they have the qualifications and staff available to meet the needs of your loved one, but they should perform their services reliably and with care. If you’re trusting someone that you love to a health care company, it’s important that the quality of care is nothing short of superb.

Hiring the right home care in Lafayette is an important step. It not only impacts the health of your loved one, but also the well-being of your family. Take the time needed to ensure that you hire the right agency, and that you’re confident in their ability to treat the one you love with respect and care.

24 Hour Home Care IS THE LEADER


Watch How We Have Impacted Lives for 10 Years

Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


Reach out to your local 24 Hour Home Care® representative to receive a free in-home consultation today!

So that you and your loved one can experience the 24 Hour Home Care® difference!