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Roles and Responsibilities of Home Care Professionals

Roles and Responsibilities of Home Care Professionals

When it comes to the health care of a loved one, you want the best treatment possible. Whether you or a family member need temporary in-home care in Lafayette, or full time senior home care in Walnut Creek, you expect experienced, professional caretakers. Understanding the roles and responsibilities of a home health caregiver will assist you in choosing the best agency for your needs.

Care Should Match Needs

Some seniors are capable of caring for themselves, yet they may require assistance with daily needs, such as bathing, housekeeping, meal planning, medication reminders, or even pet care. Others may be recovering from hospitalization or suffering from a long-term illness and require more extensive care. The goal of home care is to provide the opportunity for seniors to stay in the comfort of their own home for as long as possible.

  • Check with the agency to see what level of care is offered. Some agencies provide non-medical services only; however, their caregivers are trained to take vital signs and help with medications.
  • Some agencies also offer transportation services.
  • Agencies offer services in 30-minute to 24-hour options.
  • Live-in care and 24-hour care are not the same, and are billed differently. Live-in caregivers reside in the home and serve in a safety and companionship role, sleeping when the client sleeps. The client is charged by the day. Not all agencies offer live-in care providers. With 24-hour care, the client is charged by the hour. The caretaker never sleeps, and works in 8- or 12-hour shifts, rotating with other caretakers employed by the agency.

 Choosing the Right Provider

Find the names of potential home care providers through reliable online sources, including the Medicare website and the National Home Care & Hospice website.  If your loved one has just been released or will soon be released from a hospital, check with the social worker or discharge planner for reputable home care service providers, or check with a physician. To ensure quality of care, also check for the following:

  • Find out the length of time the agency has been in business.
  • Understand the process used to hire caretakers, and ask for documentation of any training provided.
  • Verify that caretakers are adequately supervised, and their work is evaluated on a regular basis.
  • Fee structure should be clearly understood and provided in print form.
  • The caretaker should provide a list of references.

Licensing and Certification

A California law that went into effect on January 1, 2016, requires senior home care workers to be state-certified if they are employed by a non-medical, licensed home care service provider. A criminal background check is also required. Home care agencies who provide non-medical home care services must be licensed through the California Department of Social Services.

Seniors at home

Agency Responsibilities

The agency is responsible for ensuring that the certifications of their workers are up-to-date and a thorough background check was conducted. As the client, you have a right to see the results of that background check before accepting the caretaker into your home. Here are additional responsibilities:

  • The agency should insure the caretaker to protect you from liability should he or she be injured in your home.
  • The caretaker is hired by the agency, and their wages are paid by the agency. The agency is also responsible for withholding Social Security, unemployment, and other taxes, in addition to maintaining accurate records of their employment.
  • The agency supervises the caretaker and ensures the employee is following guidelines and adhering to standards.
  • The agency should offer a consultation to determine the level of care you are expecting, and match a caretaker with your needs.

Senior woman and caregiver

Caretaker Responsibilities

The caretaker should be trained to handle the level of care agreed upon, and should also be familiar with standards and regulations. In addition:

  • The caregiver will likely assist with personal daily care, such as bathing and dressing.
  • Caregivers may assist with meal planning and preparation.
  • Light housekeeping duties usually fall within a home care professional’s duties.
  • Most are trained to provide basic medical assistance such as vital signs and medication reminders.
  • Some provide transportation to and from medical appointments or errands.
  • Companionship is an important aspect of the professional caregiver services.

Your Role

The role of a professional home care provider is to ensure a safe environment for the client. If you feel the caregiver is not performing to expected standards, or if you are concerned about the caregiver’s behavior, contact the agency immediately and report your concerns.

For more information regarding professional home care in the Berkeley area, contact 24HR Home Care via our toll-free number, and speak with one of our trained client representatives.

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Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


Reach out to your local 24 Hour Home Care® representative to receive a free in-home consultation today!

So that you and your loved one can experience the 24 Hour Home Care® difference!