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Important Questions to Ask When Searching for a Homecare Provider

Important Questions to Ask When Searching for a Homecare Provider

Selecting the right homecare provider for you or your loved one can be a daunting task, especially if you have never searched for homecare assistance previously.

We have put together an important list of questions to assist you in your search of finding the best possible company for you or loved one.

Questions:

  • Where is your company located? Are you locally owned and operated?
  • Are your Caregivers covered by insurance? Can you provide a copy of your liability, fidelity bonding, and worker’s compensation insurance?
  • How do you screen your Caregivers? Are they CPR certified? Do you perform criminal background checks? Do they speak English? Have they taken any screening exams?
  • How do you supervise/monitor your Caregivers? Do you offer a real time monitoring system?
  • What is the minimum hourly requirement of service per day? Per week?
  • Do you offer a free in-home consultation?
  • What is your company’s response time if I need a caregiver immediately? Do you have a guarantee program?
  • Is your organization involved in the community?
  • Do you offer an emergency response system?
  • Is your company available 24 hours a day, 7 days a week, 365 days a year? If I call with an emergency on the weekend, will I reach a manager, operator, or answering service?
  • Do you customize the homecare services to my specific disease or medical condition?

The questions above are some of the most important questions to ask when searching for a homecare provider. For an even more extensive list, please contact a 24 Hour Home Care representative today: (310) 375-5353.

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OF THE HOME CARE INDUSTRY

SEE ALL REASONS WHY

Watch How We Have Impacted Lives for 10 Years

Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
I LOVE BEING ON CALL THRU THE WEEK MAKE MORE MONEY, WORK WHEN YOU WANT. LOVE LOVE LOVE 24 HR AND ALL THE STAFFERS THERE THE BEST.
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!

LEARN MORE ABOUT TRUSTED CAREGIVERS

Reach out to your local 24 Hour Home Care® representative to receive a free in-home consultation today!

So that you and your loved one can experience the 24 Hour Home Care® difference!