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How to Communicate with Your Loved Ones Doctor

How to Communicate with Your Loved Ones Doctor

There may be multiple reasons why you want to chat with your loved one’s doctor, including your concern for your loved one’s health or asking for more information. It can be intimidating to talk to medical professionals, especially if they are not your own personal doctor. It is important to note that if you are going to your loved one’s doctor to get personal information about their medical conditions and health, they are legally obligated to keep that information private. You should never expect a doctor to disclose private information, as they have laws to abide by and you should respect that. However, here are some reasons why you could speak with them, as well as how to speak with your loved one’s medical professional team.

If your loved one has an illness or diagnosis that you are unsure of, try asking them about their condition. Often times, they may feel overwhelmed or confused and not be able to offer you much information. This is an example of when it is appropriate to speak to your loved one’s medical professional team. Try giving their office a call and explain the situation in detail. Let them know that you would like information, not necessarily about your loved one’s health, but about the condition and diagnosis that he or she received. You can ask them if they have brochures for you to pick up, if you can come in to talk for about thirty minutes or if they have support groups you can reach out to. It is important to remember that their job is to protect client’s privacy, so refrain from asking them to go into great detail about your loved one’s health.

If you are concerned about your loved one and their health, it is important to evaluate the gravity of the situation. If the condition of your love one is not grave enough to call 911, make sure you write down all of the things that you are concerned about and give their doctor a call. You can describe to the doctor what is worrying you and ask them if they have any advice or what the next steps are. It is important to remember that your loved one’s health and happiness is the goal of both you and their medical team and that they will take the necessary actions to make sure your loved one is taken care of. Express your concerns and allow them time to respond, give advice and come up with a plan.

When you are communicating with a medical professional on behalf of someone else, it is important to remember that respect is key. You should respect their promise to keep patient information private and their time may be limited. Keeping your loved one’s doctors’ information in your home allows you to call them if the need arises, but remember to not contact them unless you have a valid reason to do so.

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Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


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