Discover how 24 Home Care is delivering S.A.F.E.R. care during the COVID-19 pandemic

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Safer At Home 24/7

Update on 24 Hour Home Care’s Health and Safety Protocol with the Coronavirus (COVID-19)

24 Hour Home Care is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the impact of the virus. As new cases are identified in our communities, this situation continues to develop rapidly, and our protocols will be adjusted as needed.

While most cases of COVID-19 are mild, causing only fever and cough, a very small percentage of cases become severe and may progress particularly in the elderly and people with underlying medical conditions. Because this is a large population that 24 Hour Home Care serves, we understand your concerns and want to share with you how our organization is responding to the threat of COVID-19.

We are following updates and procedures from the Centers for Disease Control (CDC), State Department of Health, local and county authorities, the Home Care Association of America, and other agencies and resources. Our response and plans may adjust according to the recommendations from these organizations.

Safety Protocol for 24 Hour Home Care

In addition to our continued adherence to the CDC and WHO guidelines, 24 Hour Home Care is taking extra steps to keep our community as healthy as possible. Our S.A.F.E.R. Protection Plan includes the following measures:

Safety training

  • Support care employees and caregivers are participating in ongoing training to ensure they are up-to-date and compliant with the latest safety recommendations. Training modules include proper use of personal protective equipment (PPE), proper handwashing technique.
  • 24 Hour Home Care provides ongoing client and caregiver education and communication related to COVID-19.

Safety equipment

  • 24 Hour Home Care supplies employees and caregivers with PPE: face masks (surgical and cloth), gloves and, in some cases, face shields. 24 Hour Home Care also provides thermometers for regular temperature checks.
  • Caregivers are required to wear face masks, at a minimum when delivering in-home care to clients.
  • All new clients receive a PPE starter kit for use in their home.

Safety procedures

  • 24 Hour Home Care is encouraging teleworking for support center employees to the greatest extent possible and has enhanced safety protocols in place to ensure health and physical distancing during any essential onsite business operations.
  • Employees and caregivers are required to wash hands with soap and water in accordance with proper hand washing techniques. When soap and water are not readily available, employees are advised to use an alcohol-based hand sanitizer with at least 60% alcohol
  • Additional sanitizing is recommended for high-volume points of contact (door handles, keyboards, faucets, etc.) and 24 Hour Home Care offices are well-stocked with hand sanitizers and Lysol wipes.
  • 24 Hour Home Care requires caregivers to certify that they are non-symptomatic at the beginning of each workday. Per the CDC’s recommendation, caregivers are required to conduct regular temperature checks to ensure they do not have a temperature of 100.0 degrees Fahrenheit or higher.
  • Employees are required to refrain from coming to work if they exhibit the following symptoms.

At least one of these symptoms:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever greater than 100.0 degrees

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

 

  • All 24 Hour Home Care employees and caregivers who have traveled internationally since January or plan to are required to disclose their travel details to their Care Coordinator, Supervisor and/or Human Resources. Upon returning from any international travel, employees are required to self-quarantine for 14 days before returning to work, regardless of whether or not they are exhibiting symptoms. Employees who exhibit respiratory symptoms after traveling will be required to self-quarantine and provide a doctor’s note or negative test result before returning to work.
  • Employees exhibiting symptoms are required to stay home from work until it’s been at least 10 days since the onset of symptoms, they have been fever-free for at least 72 hours and have improving respiratory symptoms; or have received two consecutive negative COVID-19 tests.
  • 24 Hour Home Care has partnered with Heal to provide complimentary contact-free virtual consultations for any caregiver or employee who feels ill.
  • 24 Hour Home Care has partnered with Grubhub to provide contact-free meal service to clients.
  • 24 Hour Home Care provides full comprehensive health care coverage for support center employees and caregivers.

How Can 24 Hour Home Care Help During This Time?

We believe that home is the safest place for you or your loved ones. Our Caregivers can help in the home which can limit exposure from outside contact and large group activity where the virus is known to spread more quickly.

For individuals who have been recently discharged from the hospital, home care with our Caregiver can be the lower risk option since skilled nursing facilities and assisted living communities may become reluctant to accept immunocompromised patients due to the facilities’ higher-risk environments.

How our Caregivers can help in the home:

  • Personal care (assistance with bathing, grooming, dressing, toileting)
  • Light housekeeping and sanitizing around the home
  • Picking up groceries and medication
  • Meal preparation while following health & safety protocols
  • Companionship and socialization (while promoting social distancing from large groups of people)

Looking to Provide Care?

As we serve an essential service to the most vulnerable population during these times, we need you now more than ever! To become a caregiver with 24 Hour Home Care apply here today!

Where can I find more information on the Coronavirus (COVID-19)?

We recommend you stay up to date on the current situation. Here are some resources to find additional information on the Coronavirus:

We will continue to closely monitor the situation and evaluate additional measures to support our clients, employees, and communities. Should you have any questions or concerns, do not hesitate to reach out to us directly. Our phone lines and inboxes are always open to you.

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Client Reviews

24 Hour Home Care review summary

Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Cydney
Cydney 2020-05-26 via Google
24 Hour Home Care offers excellent assistance to people in need of a caregiver. They train their staff well and provide a service of care for seniors, accident victims and those recovering from illness and gives the families peace of mind knowing that their loved one is cared for. I highly recommend this company.
Reviewer: Michelle Martin Del
Michelle Martin Del 2020-05-26 via Google
My experience as a professional Caregiver has been a wonderful experience the staff is very friendly and very helpful. Thank you!
Reviewer: Michael
Michael 2020-04-29 via Google
My wife was hospitalized for over three weeks. When she was discharged from the hospital I needed help at home. I called 24 Hour Home Care on a Saturday and by Monday I had an excellent caregiver helping out. They provided a caregiver for two weeks while my wife was recuperating. I couldn’t have done it without them. They are a great company with excellent people. I recommend them highly.
Reviewer: Monique
Monique 2020-04-13 via Google
Working for a company that is so willing to improve! Makes for a long-lasting employment relationship🥰
Reviewer: Sylvia
Sylvia 2020-04-13 via Google
24-hour care keeps me working I get to care for the elderly which is very rewarding for me.

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our Caregivers. We make certain to find and provide our senior clients with the industry’s best caretakers so that have a positive in-home care experience. We submit all of our Caregivers through nation-wide background checks, assessment tests, and verify multiple references. All of our Caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one’s home and well-being with our company, things we take more than just seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, we strive to exceed employee satisfaction. We want all of our Caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!

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