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How to Communicate Effectively with Your Patient

How to Communicate Effectively with Your Patient

Communicating with a patient is one of the most important aspects of being a caregiver. You want to make sure that the client feels understood, valued and respected, while you communicate with them the things that you need in order to keep them healthy. You may find it challenging to find a creative and polite way to express your concerns for their well-being, or to tell them that you are going to be helping them carry out a task that they previously have refused to do. It can be challenging to engage in communication with your client if he or she is reluctant to allow you to help them as a caregiver. Here are some tips you can take to improve your communication with your patient:

  • Learn to respect their home, their privacy and them as individuals. When you are communicating with your client, remember that you are in their personal space and their home. If you are suggesting rearranging the furniture to make it easier for them to move around safely, remember that you are asking to alter their living space. Respect goes a long way and you can have more effective communication by saying things like “I know this is your home, and I want you to feel comfortable in it but…”

  • Be compassionate to their situations. Whether your patient is simply aging, or they were recently diagnosed with an illness, compassion can go a long way in your communication habits. Remember that your client is likely going through a lot in their own head and facing a lot of changes within themselves as well. If they seem hardened or reluctant in their communication with you, try not to get offended or off put. Simply remember that they are going through their own battle, and that you are there to make their lives easier and show them kindness.

  • Show them that you are listening to them. Part of being a great communicator is what you do when you are not physically speaking to someone. When your client is speaking to you, remember to show them you are paying attention and that you value what they have to say. Your body language plays a huge part in them feeling heard, such as eye contact and nodding your head to acknowledge their words.

  • Choose your words wisely. Positive reinforcement and uplifting language can help create an effective line of communication between you and your client. Remember to speak to them in an uplifting tone and to use words such as “wonderful” or “excellent” when describing their habits. For example, if you are helping your patient perform physical therapy exercises, let them know that they are doing a wonderful job and you are proud of their progress. Even if you must let them know they have to work harder, you can first tell them that you are proud of them for their hard work, but they may need to work on their exercises more often to improve.

Communication between a patient and a caregiver can be difficult, frustrating and seem impossible. However, with these tips, you can communicate in a more effective and positive way. We hope that you and your patient will continue to feel valued, respected and heard throughout your relationship.

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Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


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So that you and your loved one can experience the 24 Hour Home Care® difference!