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Caregiving Playing a More Prominent Role in Healthcare Delivery

Caregiving Playing a More Prominent Role in Healthcare Delivery

Blog Contributor: Gavin Ward, 24 Hour Home Care’s Regional Director of Strategy and Partnerships

I have had the privilege of serving in the professional caregiving industry for 10 years. When I first started in the industry, many hospitals and healthcare organizations would give their patients needing additional help at home a list of caregiving agencies and wish them luck in their search. Organizations providing a list of agencies didn’t see home care as a vital service in the process of recovery and rehabilitation, and therefore didn’t invest the time and effort to vet quality homecare organizations to refer to.

I believe that there are two main reasons that healthcare organizations didn’t pay much attention to the professional caregiving industry until this decade. The first of which is that homecare is traditionally not a covered healthcare insurance benefit (for the purposes of this writing, homecare is not to be confused with home health, which is prescribed by a licensed physician and in which care is performed for 30 minutes to 2 hours by a licensed nurse, therapist, or certified home health aide a few days per week for typically a few weeks). Discharge planning professionals would frequently, more easily refer patients needing care to either home health or skilled nursing (also referred to as a convalescent home), as these services provided nursing and therapy services, and were also covered by their healthcare insurance.

Secondly, hospitals were not held to the same strict accountability standards for the results of their patients after they left the hospital as they are today through the Affordable Care Act, which financially penalizes hospitals for results such as 30-day preventable readmission rates. If a hospital has a high readmission rate for seniors with conditions such as heart failure, pneumonia, heart attacks, COPD, and elective hip and knee surgery, the Centers for Medicare and Medicaid Services can withhold up to 3% of their payment to the hospital, which can be millions of dollars in penalties. Before the Affordable Care Act, there was no financial gain for a hospital to invest the time, effort, and other resources to ensure that their patients were receiving all of the care that they needed, and often hospitals would only refer patients to home health agencies and skilled nursing facilities as those services were covered benefits. But what about patients that didn’t qualify for either, and/or still needed additional support in their home with activities of daily living, such as meal preparation, transportation to their doctor’s appointments, dressing assistance, etc.?

Many individuals don’t have friends or family caregivers available to help after a hospitalization, or their support network may not have the skills and experience necessary to aide in the recovery process. These individuals were left on their own with a long list of companies to call and research, with no way of knowing which agencies provided quality results.

Lonely Old Person Caregiver Dementia Alzhemiers Memory Loss

24 Hour Home Care has been at the forefront of shifting the thinking of these healthcare organizations as to why the type of care provided by 24 Hour Home Care’s team is vital. Through the results of our caregiving efforts, such as yielding low readmission rates for our clients (3.8% compared to the nationwide average of 19%), 24 Hour Home Care is now formally partnering with more than 30 healthcare organizations, including some of the most prestigious in California, Arizona, and Texas. These organizations are funding care, with the ultimate goal of having our clients recover at their own home and transition back to independence.


Gavin Ward 24 Hour Home Care PopHealth Podcast LinkedInGavin Ward is 24 Hour Home Care’s Regional Director of Strategy and Partnerships and the Host of PopHealth Podcast. He is the 1st Certified Fellow in Readmission Prevention by the National Readmission Prevention Collaborative and has over a decade of experience serving in the homecare industry.

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Client Reviews

24 Hour Home Care review summary

Reviewer: Patricia
Patricia 2020-09-18 via Google
I like working for 24hr home care because they allow me to have a flexible schedule and I can take advantage of how far away from home I'd like to travel for work.
Reviewer: Liliana D
Liliana D 2020-09-18 via Google
Improving getting better and better really listen to our voice send us a recognition letter congratulating us as frontline workers, send us a little gift for our performance, send us an gift certificate from amazon for school supplies pack of $30 dollars for our children looking forward for more improvements feels good to be recognize as a great frontline worker helps us get more motivated afterall thats going on. Ive never got anything or a congratulations from them ever its the first time in the 3 years ive work with them and today they call me to say happy bday i feel special. Thank you 24hr homecare
Reviewer: Tatyana
Tatyana 2020-09-18 via Google
Pros: It’s nice working here. With this agency, you have a very flexible schedule. There are a lot of 4-5 hour shifts, although they do offer overnight shifts as well from 8 hours, maybe 12. You can qualify for employee benefits after 1 year of working here. They have “emergency rate” wages as well, these are last minute shifts that can raise from $1-5 an hour; if they hired you at $14hr and they give you an (e-rate) emergency rate then it’ll probably be from $15, $16, $17+ depending on the case. Traveling is required and they did have a virtual interview with me. They have employees working 24 hours if you decide to call them. They use the CC-Go app to clock in and clock out. They also give you a link to a corporate perks website that will give you discounts on phones, plane tickets, hotels ect. Cons: Communication with the office/managers can be difficult at times because when you call, anyone/random person can answer. My personal recommendation as a company request for employee(s): Sending each caregiver a “care package” in a ziplock bag with gloves, masks, hand sanitizer, ect. in case a facility or client doesn’t have the supplies needed. Having these “care packages” would help the company prevent any further sicknesses when dealing with urination and bowel movements if anything were to happen.
Reviewer: Samantha
Samantha 2020-09-13 via Google
Highly recommend!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great, award-winning company!
Reviewer: Samantha
Samantha 2020-09-13 via Google
Great company! Highly recommend.
Reviewer: CAROL
CAROL 2020-08-01 via Google
Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Raul
Raul 2020-05-28 via Google
Great place to work for!

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our caregivers. We make certain to find and provide our senior clients with the industry's best caretakers so that they have a positive in-home care experience. We submit all of our caregivers through nationwide background checks, assessment tests, and verify multiple references. All of our caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one's home and well-being with our company, and we take that very seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, but we strive to exceed employee satisfaction. We want all of our caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!


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