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The Benefits of Hiring a Caregiver Through an Agency

The Benefits of Hiring a Caregiver Through an Agency

When a loved one gets to the point when they are no longer able to live on their own without assistance, seeking a reputable and qualified caregiver is the next step. While some may believe that it is easier and less expensive to find an independent experienced and reliable caretaker for senior home care in San Jose, there are many reasons why that is not the best idea.

There are a variety of problems that can arise from hiring someone to come into your senior loved one’s home, from tax and legal issues to safety concerns and scheduling availability. A reputable home health agency can provide a San Jose caregiver who you can be assured will take care of your loved one in a professional and respectful way.

Background Screening

Professional home health agencies perform extensive background checks on caregivers, and some states even require them by law. The background check looks for criminal records and any red flags that may indicate a problem that could jeopardize your loved one’s safety. California law prohibits an agency from hiring an applicant with a criminal background unless the applicant obtains an exemption from the state.

Potential caregivers provide their name, address, and Social Security numbers, and the agency generally submits the information to a background investigation entity or program. While some states also run fingerprints to ensure names match with the information the caregiver has provided, not all do.

Minor traffic violations don’t disqualify a candidate normally, but any driving history that indicates a history of unsafe driving is noted and taken into account. Credit histories are also checked, and some agencies may reject a candidate based on the information received.

Reputable home health agencies will provide you information on their background check process and include what checks they run their applicants through. Some agencies will also provide you with statistics as to what percentage of applicants make it through their screening process, which is a good indication of their hiring standards.

Here are some additional screenings that may be performed:

  • Assessment of applicant’s physical capabilities
  • Knowledge of HIPAA regulations
  • Hands-on training for transferring patients, fall prevention certification, and basic health and safety training
  • Nutrition training
  • Tuberculosis testing or chest X-ray

Senior Care 2Experience

Some agencies hire only experienced applicants. In California, home health aides complete a state-approved training program and are certified by the state if they are successful. These trained individuals are then considered to be qualified to perform hospice and senior care in San Jose and anywhere else in the state. For those who are not certified, applicants should be able to show verifiable past employment that ensures they have the practical experience to care for seniors and hospice patients.

Ask the caregiver agency for the credentials for those who will potentially be performing home care in San Jose for your loved one. The agency should be up front, honest and open with information about the person who will have access to your loved one.

Taxes and Worker’s Compensation

Some home health and caregiver agencies are employment agencies who contract with the worker, while others employ them. The best option is to choose an agency that pays all payroll taxes, Social Security, and healthcare payments, and who hires caregivers as employees, not contracted workers. These employees are usually bonded and insured by the agency, but you should always verify that with the agency before signing up with them. The agency is responsible for following all state and federal labor laws and regulations.

Flexible Schedules

Should you choose to hire a caregiver on your own, you may have issues with his or her flexibility and availability. If your caregiver becomes ill or be unavailable to care for your family member as expected, their absence can cause you a significant inconvenience.

When you hire a caregiver through an established agency, your elder may have a regularly scheduled caregiver, but if he or she is unable to fulfill the required schedule for any reason, the agency will have another qualified, fully screened caregiver come take over the care of your loved one as needed.

For those who have a variable schedule that changes frequently, it may be challenging to find a caregiver who can be available when you need them. An agency can work with you to ensure you have care for your loved one when you need it that is available 24/7.


Not all caregivers perform the duties you require. Some independent caregivers may agree to physical lifting and transferring patients from a bed to wheelchair and vice versa, others will not. There are those who will do light housekeeping but refuse to do any cooking.

A full-service home care provider will be able to meet your needs when it comes to caring for your senior family member. Whether you need a competent caregiver who can perform transportation duties, someone who can handle lifting and transporting throughout the day, or someone to serve as a companion and ensure your loved one takes his or her medications as prescribed, an agency will have a professional to provide the services you need to keep your elder comfortable and safe.

Senior Care 3Communication and Compatibility

It’s important that you have an open communication with both the agency and the caretaker. The agency is responsible for ensuring that the home care worker is performing as he or she should and that if you have any concerns, they are addressed quickly and professionally. You have a right to observe the caretaker’s interactions with your loved one, and if you don’t feel he or she is performing adequately, to ask for a replacement. In a private hire, it is a much more complicated and time-consuming process to let a caregiver go. You’ll be forced to start from scratch, repeating the screening and hiring process again.

Not all caretakers will connect with your elder. Some agencies offer a compatibility guarantee and make every effort to match your loved one with someone who they can connect with and whom you can trust. But if there is a compatibility issue, the agency will have the experience to deal with the problem and offer a more suitable candidate for you to consider.

Learn more about the 24 Hour Home Care screening and hiring process on our website, along with more information about our policies and available services for professional home care in San Jose.

24 Hour Home Care IS THE LEADER


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Client Reviews

24 Hour Home Care review summary

Reviewer: Laura
Laura 2020-06-12 via Google
Our care givers are loving, friendly and devoted. They are family! Thank you for being here for us.
Reviewer: Richard
Richard 2020-06-09 via Google
Our Care-giver Mudrakat is a blessing for us, with a big heart, and a very professional approach and skills - she will go far...
Reviewer: Cydney
Cydney 2020-05-26 via Google
24 Hour Home Care offers excellent assistance to people in need of a caregiver. They train their staff well and provide a service of care for seniors, accident victims and those recovering from illness and gives the families peace of mind knowing that their loved one is cared for. I highly recommend this company.
Reviewer: Michelle Martin Del
Michelle Martin Del 2020-05-26 via Google
My experience as a professional Caregiver has been a wonderful experience the staff is very friendly and very helpful. Thank you!
Reviewer: Michael
Michael 2020-04-29 via Google
My wife was hospitalized for over three weeks. When she was discharged from the hospital I needed help at home. I called 24 Hour Home Care on a Saturday and by Monday I had an excellent caregiver helping out. They provided a caregiver for two weeks while my wife was recuperating. I couldn’t have done it without them. They are a great company with excellent people. I recommend them highly.
Reviewer: Monique
Monique 2020-04-13 via Google
Working for a company that is so willing to improve! Makes for a long-lasting employment relationship🥰
Reviewer: Sylvia
Sylvia 2020-04-13 via Google
24-hour care keeps me working I get to care for the elderly which is very rewarding for me.

The Most Trusted Caregivers

The success of our clients and company is entirely dependent on the quality of our Caregivers. We make certain to find and provide our senior clients with the industry’s best caretakers so that have a positive in-home care experience. We submit all of our Caregivers through nation-wide background checks, assessment tests, and verify multiple references. All of our Caregivers are required to be compassionate, reliable, experienced, and above all else, TRUSTWORTHY. We understand that you are entrusting your loved one’s home and well-being with our company, things we take more than just seriously.

24 Hour Home Care® is committed to improving the lives of our senior clients. By assisting seniors with their daily living activities, we are able to keep them at home where they are comfortable and allow them to thrive during this chapter of their lives. Not only do we strive to exceed customer satisfaction, we strive to exceed employee satisfaction. We want all of our Caregivers to be proud and happy to work for 24 Hour Home Care® so that they will provide the best senior home care possible!

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So that you and your loved one can experience the 24 Hour Home Care® difference!