24hr Home Care, the award winning caregiver service has expanded to Walnut Creek. On July 1st, 2012, we had our Grand Opening of our Walnut Creek office, located at 1399 Ygnacio Valley Road, Suite 35 Walnut Creek, CA 94598. Our local telephone number is (925) 322-8627.
We offer exceptional quality care that is available around the clock or for a few hours at a time. We have no hourly minimum and have proven to be the best in the business year after year. Finding the right caregiver can be serious challenge. We make it a little easier as every single caregiver we hire is selected through a strict 24 point screening process that includes local, state, and national background checks. Along with those checks are the national criminal child sex offender reports through the Dru Sjodin Public Registry. We back our service with a Caregiver match guarantee; in other words, we won’t rest until we match you with the perfect fit.
We know that being on time can be of utmost importance. Real-time monitoring systems are in place for reporting punctuality. Employees clock in by phone and if they are not present within fifteen minutes of their scheduled time we are notified by e-mail. Our caregivers are bonded, insured, and covered through Worker’s Compensation Insurance. This is for your protection if a worker is injured in your home. Employees are also fully covered through our Criminal Bonding Insurance. Our liability insurance covers you from liability including, general, non-auto owned, professional, physical and sexual misconduct. Proof of insurance will be provided at your request or during an in-home consultation.
We offer a Quality Assurance Program which guarantees high standards of quality and service for every client. Updates in care, client satisfaction surveys, feedback, as well as calls from management are regularly given. We continuously evaluate employee performance and take client satisfaction surveys.
We offer a free in-home consultation where our representative will explain our 5 dimension assessment so that a perfect match will be made for the client. This will include “Care Needs”, “Personality”, “Schedule”, “General Interests” and “Personal Preferences”. If you ever become dissatisfied with the match we will work quickly for one that better meets your expectations.
We are always open for any questions you have, so please don’t hesitate to give us a call anytime.